Dial a number and complain
Traveling Ticket Examiners (TTE) and RPF police personnel cause the biggest harassment to passengers on trains and platforms. Their job is to ensure that genuine passengers can travel on Indian trains comfortably, but most of them do he just opposite. They harass passengers and pick their pockets.
A senior railway officer has agreed that TTE and RPF personnel charge extra money while booking berths on running trains. Money also changes hands for allowing extra luggage to be loaded in side the coaches. Sometime they even turn killers. As per a recent news item two RPF personnel pushed out a vender from the running train when he refused to give them a gutka packet free. Poor fellow lost his one leg and suffered other injuries.
To stop such illegal practices, Northern Railway’s Delhi division has launched a project under which passengers can make complaints on mobile. Next time the TTE or RPF personnel harass you and/or demand money dial 155210 and report it to the vigilance wing of Railways. Senior Railway officers have assured that immediate action will be taken on these complaints.
It definitely is a good start. But does that guarantee any better comfort. After all the people who receive those complaints are also part of the service and are co-workers. Then we have also the staff and workers unions which gives there members blind support. Any penalties will incur the wrath of the union leaders, resulting flash strikes etc.
Anyway let us hope for the best.
Regards,
SERVICE TO ALL
That is right. The experience tells us that such schemes are made ineffective by concerned people. Let us give also a try.
“पà¥à¤°à¥‡à¤® करो सबसे, नफरत न करो किसी से”
“Love all, Hate none”